Email Prehem support
Send your request to hello@prehem.com from the email address linked to your Prehem account.
Account deletion
Delete your Prehem account
You can request deletion of your Prehem account and associated data by emailing Prehem support from the email address linked to your account.
How to request deletion
Use the required subject line
Use this subject line: Delete my Prehem account
Include account details
Include your account email, phone number if used, and business or workspace name if available.
If your email app does not open, email hello@prehem.com with the subject: Delete my Prehem account.
What will be deleted
When your deletion request is verified and processed, Prehem will delete or permanently de-identify your account profile and associated workspace data where technically possible. This may include:
- Account profile and workspace information.
- Customer records.
- Job records and garment records.
- Measurements.
- Sales records.
- Debt and balance records.
- Reminders.
- Uploaded fabric references, design references, and other attachments where technically possible.
What may be retained
Some records may be retained when necessary or required, including transaction or subscription records, legal records, security records, audit records, fraud prevention records, support history, and records required for legal compliance. Backup systems may also take additional time to expire deleted data.
Expected response time
Prehem aims to respond to account deletion requests within 7-30 days. We may need to verify your identity or account ownership before processing the request, especially if the request is not sent from the email address linked to the account.
Need help?
Prehem Support
For account deletion, privacy requests, login help, subscriptions, or app issues, contact hello@prehem.com.
If your email app does not open, email hello@prehem.com with the subject: Delete my Prehem account.